Privacy Policy

1. Introduction

Fusion SE, LLC ("Fusion SE," "we," "us," "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Fusion Nexus Software platform and related services.

This Privacy Policy applies to all users of the Fusion Nexus Software, including account administrators, employees, and authorized users within your organization.

2. Information We Collect

2.1 Information You Provide Directly

When you register for and use the Fusion Nexus Software, we collect information that you provide directly, including:

• Account Information: Name, email address, company name, job title, phone number, and billing information
• Business Data: Manufacturing data, production records, inventory information, quality control data, purchasing records, financial data, and customer records that you input into the platform
• User Content: Any information, files, documents, or data you upload, store, or process through the Software
• Communications: Information you provide when you contact our support team, participate in surveys, or communicate with us
• Payment Information: Credit card details and billing addresses (processed securely through third-party payment processors)

2.2 Information Collected Automatically

When you access and use the Fusion Nexus Software, we automatically collect certain information, including:

• Usage Data: Features accessed, pages viewed, time spent on pages, clicks, and actions taken within the Software
• Device Information: IP address, browser type and version, operating system, device identifiers, and hardware information
• Log Data: Server logs, error reports, and system activity records
• Performance Data: Application performance metrics, load times, and technical diagnostics
• Location Data: General geographic location based on IP address (not precise geolocation)

2.3 Information from Third-Party Sources

We may receive information about you from third-party sources, including:

• Payment processors and financial institutions
• Business partners and service providers
• Publicly available sources and databases
• Third-party integrations you connect to the Software

3. How We Use Your Information

3.1 Primary Purposes

We use the information we collect for the following purposes:

• Service Provision: To provide, operate, maintain, and improve the Fusion Nexus Software and its features
• Account Management: To create and manage your account, authenticate users, and provide customer support
• Processing Transactions: To process payments, manage subscriptions, and send billing information
• Communication: To send service updates, technical notices, security alerts, and support messages
• Personalization: To customize your experience and provide features tailored to your business needs
• Analytics: To understand how users interact with the Software and identify areas for improvement
• Security: To detect, prevent, and address technical issues, fraud, and security threats
• Compliance: To comply with legal obligations, enforce our Terms of Service, and protect our rights

3.2 Marketing Communications

With your consent, we may use your contact information to send you:

• Product updates and new feature announcements
• Educational content and best practices
• Promotional offers and special events
• Industry news and updates

You can opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

3.3 Legal Basis for Processing (For EU/EEA Users)

We process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to provide the services under our agreement with you
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services
• Legal Obligations: Processing required to comply with applicable laws and regulations
• Consent: Processing based on your explicit consent, which you can withdraw at any time

4. Data Storage and Security

4.1 Data Storage

Your data is stored on secure servers located in the United States. We use industry-standard cloud infrastructure providers that maintain SOC 2 Type II compliance and other relevant certifications.

4.2 Security Measures

We implement comprehensive security measures to protect your information, including:

• Encryption: Data encryption in transit (TLS/SSL) and at rest (AES-256)
• Access Controls: Role-based access controls and multi-factor authentication
• Network Security: Firewalls, intrusion detection systems, and regular security audits
• Data Backup: Regular automated backups stored in secure, geographically distributed locations
• Security Monitoring: 24/7 monitoring for suspicious activity and potential threats
• Employee Training: Regular security training for all employees with access to customer data
• Vendor Management: Security assessments of third-party service providers

4.3 Security Limitations

4.4 Breach Notification

In the event of a data breach that affects your personal information, we will notify you in accordance with applicable laws, typically within 72 hours of becoming aware of the breach.

5. Data Sharing and Disclosure

5.1 We Do Not Sell Your Data

5.2 When We Share Information

We may share your information only in the following limited circumstances:

• Service Providers: With trusted third-party vendors who perform services on our behalf (e.g., cloud hosting, payment processing, customer support tools), subject to strict confidentiality obligations
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, where your information may be transferred to the acquiring entity
• Legal Requirements: When required by law, court order, subpoena, or other legal process
• Protection of Rights: To protect the rights, property, and safety of Fusion SE, our users, or the public
• Fraud Prevention: To prevent, detect, or investigate fraud, security issues, or technical problems
• With Your Consent: When you explicitly authorize us to share your information with specific third parties

5.3 Third-Party Service Providers

We work with the following categories of service providers:

• Cloud infrastructure and hosting providers
• Payment processors and financial services
• Customer support and communication tools
• Analytics and performance monitoring services
• Security and fraud prevention services

All service providers are contractually required to protect your information and use it only for the specific purposes we authorize.

5.4 Third-Party Integrations

If you choose to integrate the Fusion Nexus Software with third-party applications or services, those integrations may have access to certain data as required for functionality. Your use of third-party integrations is governed by those providers' privacy policies.

6. Your Privacy Rights

6.1 Access and Control

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to certain legal obligations)
• Data Portability: Request your data in a machine-readable format
• Restriction: Request that we restrict processing of your information in certain circumstances
• Objection: Object to processing of your information based on legitimate interests
• Withdraw Consent: Withdraw consent for processing where we rely on consent

6.2 Exercising Your Rights

To exercise any of these rights, please contact us at support@fusionnexus.com. We will respond to your request within 30 days.

6.3 California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by us
• Right to opt-out of the sale of personal information (note: we do not sell personal information)
• Right to non-discrimination for exercising your CCPA rights

6.4 European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA) or United Kingdom, you have rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with your local data protection authority.

7. Cookies and Tracking Technologies

7.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website or use our Software. We use cookies and similar tracking technologies to enhance your experience and collect information about how you use our services.

7.2 Types of Cookies We Use

• Essential Cookies: Required for the Software to function properly (e.g., authentication, security)
• Functional Cookies: Enable enhanced features and personalization (e.g., language preferences)
• Analytics Cookies: Help us understand how users interact with the Software
• Performance Cookies: Collect information about system performance and errors

7.3 Managing Cookies

Most web browsers allow you to control cookies through their settings. However, disabling certain cookies may limit your ability to use some features of the Software. Essential cookies cannot be disabled as they are necessary for the Software to function.

7.4 Do Not Track Signals

Some browsers have a "Do Not Track" feature that signals websites you visit that you do not want your online activity tracked. Our Software does not currently respond to Do Not Track signals.

8. Data Retention

8.1 Active Accounts

We retain your personal information and business data for as long as your account is active and as necessary to provide you with the Fusion Nexus Software services.

8.2 Account Termination

After your account is terminated or your subscription ends:

• Customer Data will be retained for a minimum of 90 days, during which you can download your data
• After 90 days, we reserve the right to permanently delete your Customer Data
• Account information may be retained for longer periods as required for legal, tax, or regulatory purposes

8.3 Legal and Regulatory Requirements

We may retain certain information for longer periods when required by law, to resolve disputes, enforce our agreements, or for legitimate business purposes such as fraud prevention and security.

8.4 Data Deletion

When we delete information, it will be removed from our active systems and backups in accordance with our data retention schedule. Some residual copies may remain in backup systems for a limited time.

9. International Data Transfers

9.1 Data Location

The Fusion Nexus Software is operated from the United States. Your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.

9.2 Transfer Mechanisms

When we transfer personal data from the EEA, UK, or other jurisdictions with data protection laws to the United States, we implement appropriate safeguards, including:

• Standard Contractual Clauses approved by the European Commission
• Data Processing Agreements with service providers
• Compliance with applicable data transfer frameworks

9.3 Current Availability

10. Children's Privacy

10.1 Age Restrictions

The Fusion Nexus Software is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18 years of age.

10.2 Parental Notice

If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to delete that information as quickly as possible.

10.3 Reporting

If you believe we have collected information from a child under 18, please contact us immediately at support@fusionnexus.com.

11. Changes to This Privacy Policy

11.1 Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated Privacy Policy on our website with a new "Last Updated" date
• Sending email notification to the address associated with your account
• Displaying a prominent notice within the Software

11.2 Effective Date

Changes to this Privacy Policy will become effective 30 days after notice is provided, except for changes required by law which may be effective immediately.

11.3 Continued Use

Your continued use of the Fusion Nexus Software after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree to the changes, you must discontinue use of the Software.

11.4 Review Periodically

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Data Protection Officer:
For privacy-related inquiries or to exercise your privacy rights, you may contact our Data Protection Officer at support@fusionnexus.com

By using the Fusion Nexus Software, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your information as described in this Privacy Policy.